We want you to be completely satisfied with your Pitchman pen. If you need to return your purchase, you may request a return within 20 days of delivery.

Return Eligibility

To be eligible for a return, your pen must be unused and in the same condition in which it was received.

All original packaging and presentation materials must also be returned, including any applicable:

• Tags
• Ink cartridges
• Converters
• Booklets
• Accessories
• Gift packaging

Step 1 — Request Your Return

Complete the Return Request Form below.

Please provide your order information and the reason for your return.

Once your request has been reviewed and approved, Pitchman Pens will email you a prepaid return shipping label along with return instructions.

All approved returns must use the prepaid return shipping label provided by Pitchman Pens. Please do not independently ship your pen back to us.

Step 2 — Prepare Your Pen for Return

Carefully repack your pen in its original packaging along with all presentation materials and accessories that were included with your purchase.

Please package the pen securely to help protect it during return shipping.

Attach the prepaid return shipping label provided by Pitchman Pens and follow the shipping instructions included with your return authorization.

Step 3 — Return Fee

A $35 return fee will be deducted from your refund to help cover the prepaid return shipping label, payment-processing fees that are not refunded to Pitchman Pens, handling, and original gift-wrapping costs, where permitted by applicable law.

The $35 return fee does not apply to items determined by Pitchman Pens to have arrived damaged or to be defective.

Step 4 — Your Refund

Once your return is received, we will inspect the pen and notify you that your return has been received.

If the return is approved, your refund, less any applicable return fee, will be issued to your original method of payment.

Refunds are typically processed by Pitchman Pens within 5 business days after the returned pen has been inspected and approved.

Your bank or credit card company may require additional time to process and post the refund to your account.

Damaged or Defective Pen?

If your pen arrived damaged or you believe it may be defective, please use the Return Request Form below and tell us about the issue.

We will review the circumstances and provide the appropriate return, repair, replacement, or other resolution instructions.

If a return is required, Pitchman Pens will provide a prepaid return shipping label.

The standard $35 return fee does not apply to items determined by Pitchman Pens to have arrived damaged or to be defective.

International Customers

Nothing on this page is intended to limit any return, refund, cancellation, warranty, or other consumer rights provided by applicable law.

Return Request Form

Please complete the form below to begin your return.

After your request has been reviewed, we will contact you with your return authorization, prepaid shipping label, and return instructions.