Refund policy
We want you to be completely satisfied with your Pitchman pen. If you need to return a purchase, please follow the process below.
Returns
You may request a return within 20 days of delivery.
To be eligible for a return, your pen must be unused, in the same condition in which it was received, and returned with its original packaging and presentation materials.
To begin a return, please visit:
https://pitchmanpens.com/pages/returns
Complete the Return Request Form on that page. Once your return request has been reviewed and approved, Pitchman Pens will provide you with a prepaid return shipping label and return instructions.
Please do not return a pen without first completing the Return Request Form and receiving return authorization from Pitchman Pens.
Return Fee
A $35 return fee will be deducted from your refund to help cover the prepaid return shipping label, payment-processing fees that are not refunded to Pitchman Pens, handling, and original gift-wrapping costs, where permitted by applicable law.
The return fee does not apply when a return is the result of an item arriving damaged or being determined to be defective.
Refunds
Once your return is received, we will inspect the pen and notify you by email that your return has been received.
We will also notify you whether your refund has been approved.
If approved, your refund, less any applicable return fee, will be issued to your original method of payment. Refunds are typically processed by Pitchman Pens within 5 business days after the returned pen has been inspected and approved.
Your bank or credit card company may require additional time to process and post the refund to your account.
If your approved refund has not appeared after allowing sufficient processing time, please contact us at sales@pitchmanpens.com.
Damaged or Defective Items
If your pen arrives damaged or you believe it is defective, please contact us as soon as possible so we can review the issue and determine the appropriate repair, replacement, or other resolution.
For damaged or defective items, Pitchman Pens will provide return instructions and, when necessary, a prepaid return shipping label.
The standard $35 return fee does not apply to items determined by Pitchman Pens to have arrived damaged or to be defective.
Exchanges
Because Pitchman pens are individually handcrafted, an identical replacement may not always be available.
If an item arrives damaged or is determined to be defective, we will work with you to provide an appropriate repair, replacement, or other resolution based on the circumstances and product availability.
Return Shipping
All approved returns must use the return instructions and prepaid shipping label provided by Pitchman Pens.
Customers should not independently ship a return without prior authorization, as doing so may prevent us from properly tracking or processing the return.
Pitchman Pens cannot be responsible for returned merchandise shipped outside of our authorized return process.
International Customers
Pitchman Pens serves customers in multiple countries. Certain countries or jurisdictions may provide consumers with additional statutory cancellation, return, refund, or warranty rights.
Nothing in this policy is intended to limit any rights available to you under applicable consumer protection law.
Where applicable law provides greater consumer rights than those described in this policy, the applicable legal requirements will govern.
Questions
If you have questions about a return, refund, damaged item, or your eligibility for a return, please contact us at: