Returns and Refund Policy
No one owns a Pitchman that they don't like. Frankly, very few are ever returned. Our pens are loved and cherished by their owners worldwide, but should you not be 100% satisfied; we gladly accept returns as we only have happy customers. Should you be less than fully satisfied with your purchase, we will gladly accept returns on any item purchased within 20 days of delivery.
START A RETURN
Before returning, ensure the pen is in its original condition, with tags, ink cartridges, converters, booklets, accessories, and packaging included; otherwise, we will be unable to accept your return and issue a refund. Our writing instruments are purchased by discriminating customers like you, and nothing less than a perfect pen is acceptable. A refund or exchange will not be issued if the pen has been used or has imperfections that were not on the pen when it was delivered.
You can start the return process by following the below instructions:
1) Complete the Return Request Form below to receive a Shipping Return Label. Include your original order number and reason for returning the pen in the message. All returns MUST use our return shipping label.
2) Package the pen in a sturdy container with sufficient padding to protect it from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and or materials you wish returned. We can only replace or refund your pen if we receive it. We cannot accept returns on customized orders or issue credit for freight or gift wrap.
3) The amount credited [excluding shipping charges, gift wrapping costs, and credit card transaction fees, approximately $35] will be reflected on your credit card within 30 days after receipt.
4) Once your package reaches our offices, please allow 3 to 7 business days for your return to be processed. If your return does not meet the listed acceptable conditions, the package will be returned to you. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.
Were can I check my refund status.
You can check your status by contacting us at firstname.lastname@example.org
Can I exchange my pen for a different one?
Currently, the only way to exchange a product is to return it and make a new order.
I received my pen as a gift. How does the refund work in this case?
The money will be refunded to the account from which the payment was made. We are not authorized to refund a different account.
Can I use my own return shipping service?
No. All returns require a shipping label from Pitchman Pens in order to ensure proper and timely return delivery.
What should I do if I decided to keep the pen?
We are pleased to hear you have decided to keep your pen! We kind of thought you would love it. Don't worry, you don't have to do anything and there is no need to contact us. Keep it and enjoy it forever.
Return Request Form