Common FAQ's
About Our Pens
What is Paua Ablaone?
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What is Rhodium?
What is Palladium?
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Are your pens really handcrafted?
Yes! And we are very proud of it!
Category
How can I authenticate my Pitchman?
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Can I book an appointment?
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Can your pens be engraved?
Sorry, no.
Do you ship globally?
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How do I get my Pitchman repaired or serviced?
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Pricing and Availability
Can I get a corporate discount?
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Do you have retail outlets?
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Using and Taking Care of Your Pitchman
How do I fill a fountain pen?
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How should I clean my pen?
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How should I carry and store my fountain pen?
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Warranty
What is covered under warranty?
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What should I do if the ink is not flowing correctly?
Rollerball pens:
If you last used your pen a while ago, it may need a new refill.
Fountain pens:
Fountain pens do require regular cleaning. If cleaning does not improve the writing performance of your fountain pen, we suggest having it serviced or replacing the nib.
Cleaning your nib: