Before returning, ensure the pen is in its original condition, with tags, ink cartridges, converters, booklets, accessories, and packaging included; otherwise, we will be unable to accept your return and issue a refund. Our writing instruments are purchased by discriminating customers like you, and nothing less than a perfect pen is acceptable. A refund or exchange will not be issued if the pen has been used or has imperfections that were not on the pen when it was delivered. 

You can start the return process by following the below instructions:

1) Complete the Return Request Form below to receive a Shipping Return Label. Include your original order number and reason for returning the pen in the message. All returns MUST use our return shipping label.

2) Package the pen in a sturdy container with sufficient padding to protect it from damage during transit. All shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and or materials you wish returned. We can only replace or refund your pen if we receive it. We cannot accept returns on customized orders or issue credit for freight or gift wrap.

3) The amount credited [excluding shipping charges, gift wrapping costs, and credit card transaction fees, approximately $35] will be reflected on your credit card within 30 days after receipt.

4) Once your package reaches our offices, please allow 3 to 7 business days for your return to be processed. If your return does not meet the listed acceptable conditions, the package will be returned to you. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.

You can check your status by contacting us at sales@pitchmanpens.com

Currently, the only way to exchange a product is to return it and make a new order.

The money will be refunded to the account from which the payment was made. We are not authorized to refund a different account.

No. All returns require a shipping label from Pitchman Pens in order to ensure proper and timely return delivery.

We are pleased to hear you have decided to keep your pen! We kind of thought you would love it. Don't worry, you don't have to do anything and there is no need to contact us. Keep it and enjoy it forever.